Lost and Found Policy
Passengers must always check their seats before exiting the vehicle at the end of a trip with the Drivers Cooperative - CO. Neither the cooperative nor drivers are responsible for any item left in the car after the ride ends, regardless of their type or value. We cannot guarantee that a driver has your lost item nor that we will be able to retrieve it.
If your item is returned, a $18 return fee will be charged to the rider’s account. The entire amount of the return fee will go to drivers to compensate them for their time.
For Drivers: What to do if you find something in your car?
As a driver, you are not responsible for any object you find in your vehicle. If you find something in your car, you can take the following actions at your discretion:
- Reach out to the rider directly to let them know you found the item they lost on their last trip with you
- Return the item to a lost and found box the at DCC headquarters
- Wait for the rider or the cooperative to reach out to you before taking any other action
- Dispose of the item if no claim has been received within a reasonable amount of time
If you coordinate with the rider about returning the item, expect a $18 return fee to be deposited to your account.
For Rider: What to do if you lose something in the car?
As a rider, you are responsible for any loss of personal belongings. If you lose something during your ride with DCC, you can take the following actions at your discretion:
- Contacta con la persona que te llevó a tu destino para comprobar si lo tiene. De ser así, puedes acordar con ella la mejor manera de recuperarlo. No puedes exigirle a un conductor que te entregue el objeto perdido.
- Esté preparado para pagar una tarifa de devolución de $18 si el conductor acepta conducir para devolver el artículo.
- Visita la oficina para verificar si el artículo fue devuelto a nuestra sede.
We will do our best to help you if you misplace anything on one of our rides, but as previously stated, please note that neither the cooperative nor the driver-members are responsible for lost items.
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