Lost and Found Policy
Passengers must always check their seats before exiting the vehicle at the end of a trip with the Drivers Cooperative - CO. Neither the cooperative nor drivers are responsible for any item left in the car after the ride ends, regardless of their type or value. We cannot guarantee that a driver has your lost item nor that we will be able to retrieve it.
If your item is returned, a $18 return fee will be charged to the rider’s account. The entire amount of the return fee will go to drivers to compensate them for their time.
For Drivers: What to do if you find something in your car?
As a driver, you are not responsible for any object you find in your vehicle. If you find something in your car, you can take the following actions at your discretion:
- Reach out to the rider directly to let them know you found the item they lost on their last trip with you
- Return the item to a lost and found box the at DCC headquarters
- Wait for the rider or the cooperative to reach out to you before taking any other action
- Dispose of the item if no claim has been received within a reasonable amount of time
If you coordinate with the rider about returning the item, expect a $18 return fee to be deposited to your account.
For Rider: What to do if you lose something in the car?
As a rider, you are responsible for any loss of personal belongings. If you lose something during your ride with DCC, you can take the following actions at your discretion:
- Reach out to the person who drove you to your destination to check if they have it. If so, you can arrange with them about the best way to retrieve your item. You cannot demand a driver to deliver the lost item to you.
- Be ready to pay a $18 return fee if the driver accepts to drive to return the item
- Visit the office to check if the item was returned to our headquarters
We will do our best to help you if you misplace anything on one of our rides, but as previously stated, please note that neither the cooperative nor the driver-members are responsible for lost items.
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