Driver Coop Colorado Logo
DONATE NOW 

Rider Resources

You will find answers and resources to the most commonly asked questions and problems here. If you have an issue that you cannot find here, please feel free to reach out to [email protected]

Frequently asked questions

How do I add or update my credit card?

To update or add a new credit card, please do the following:

  1. Login to your account.
  2. Hit "Account" at the bottom right of the app.
  3. Hit "Wallet" in the app menu.
  4. Hit "Manage payment methods" to access your payment method options. From here, you will be able to delete a payment method, or add a new payment method. To add a new payment method, hit the "+Add" button. To delete a payment method, hit "Edit" at the top right, and hit "X" on the card you'd like to delete.

I did not receive a receipt.

You should receive a receipt sent to the email saved in your personal profile. The email is sent from [email protected]. Please make sure to add this email to your safe list to prevent the email from going to spam.

How do I report a problem or bug with the app?

To report a problem or bug with the app, please visit this link to submit your problem.

What if I lost something in the car?

As a rider, you are responsible for any loss of personal belongings. If you lose something

during your ride with DCC, you can take the following actions at your discretion:

  • Reach out to the person who drove you to your destination to check if they have it. If so, you can arrange with them about the best way to retrieve your item. You cannot demand a driver to deliver the lost item to you.
  • Be ready to pay a $18 return fee if the driver accepts to drive to return the item
  • Visit the office to check if the item was returned to our headquarters

We will do our best to help you if you misplace anything on one of our rides, but as previously

stated, please note that neither the cooperative nor the driver-members are responsible for lost

items.

Cancelling a ride

Cancellation fees may be charged to riders if they cancel the trip 3 or more minutes after requesting their ride. The amount you pay will depend on where you cancel during the trip. You will be charged either a minimum fee of $5 or a fee based on the actual time and distance covered by the driver.

If you cancel a trip within 3 minutes after you request the ride, no cancellation fee will be applied. If it doesn’t appear within two days, contact us for assistance.

You will be charged a cancellation fee if:

  • You cancel the ride after a driver has been matched.
  • More than 30 seconds after the driver accepts your ride.
  • The driver is on their way to pick you up.
  • The driver is scheduled to arrive within the designated pickup time.
  • After your driver arrives.
  • You are in the car and you decide to end the trip while en route
  • You cancel 3 or more rides in a 15-minute timeframe.
  • If a rider requests a ride for someone else, they will be charged any cancel or no-show fees for that ride.

You may be charged a no-show fee if you don’t show up when your driver:

  • Arrives to pick you up.
  • Waits the allotted time or longer.
  • Attempts to contact you, or you contacted your driver but you still don’t show up.
  • The no show fee is $3.50 charged on the rider

Safety guidelines for riders

At the Drivers Cooperative - Colorado, we are committed to ensuring the safety of drivers, riders, and our community in a positive, secure, and non-discriminatory environment. 

To read the full safety handbook, please click here.

What should I do if I am riding with a child?

Riders should comply with applicable laws when traveling with infants and small children. Regulations include:

  • Riders must provide and properly install an appropriate car seat for infants and small children.
  • Children aged 12 and under should ride in the back seat.
  • If a child does not meet the height and weight safety standards for the car seat, or if the driver feels the child cannot be safely transported, the driver may cancel the ride.

Subscribe to Our Newsletter

By subscribing our newsletter, you will receive the most updated news about our coop and coop movements in the U.S. Be a part of the movement!