{"id":2877,"date":"2024-07-05T16:10:56","date_gmt":"2024-07-05T16:10:56","guid":{"rendered":"https:\/\/www.coloradodrivers.coop\/?page_id=2877"},"modified":"2026-05-15T14:16:49","modified_gmt":"2026-05-15T14:16:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.coloradodrivers.coop\/es\/ride\/faq\/","title":{"rendered":"Preguntas frecuentes de los pasajeros"},"content":{"rendered":"
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Rider Resources<\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n
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You will find answers and resources to the most commonly asked questions and problems here. If you have an issue that you cannot find here, please feel free to reach out to support<\/span>@coloradodrivers.coop<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Frequently asked questions<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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How to book a ride<\/h4>\n<\/div>\n
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To book a ride, please do the following:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 1. Open the app<\/strong><\/p>\n

After logging into your account, you\u2019ll land on the homepage. Tap the <\/span>\u201cWhere to?\u201d<\/strong> search bar.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 2. Set your pickup location<\/strong><\/p>\n

Enter or confirm your pickup spot on the map.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 3. Choose your ride type<\/strong><\/p>\n

Select the car or ride option that best suits your needs. Then tap <\/span>Book<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 4. Meet your driver<\/strong><\/p>\n

Once your ride is confirmed, you can track your driver\u2019s arrival on the map. You also have the option to call or message your driver for updates.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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How do I schedule a ride<\/h4>\n<\/div>\n
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To schedule a ride, please do the following:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 1. Set pickup details<\/strong><\/p>\n

On the homepage, tap the<\/span> \u201cWhere to?\u201d<\/strong> search bar, then c<\/span>hoose your pickup location on the map.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 2. Click the schedule icon<\/strong><\/p>\n

Tap the <\/span>calendar icon<\/strong> next to the Book button.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 3. Pick date and time<\/strong><\/p>\n

Select your preferred pickup date and time. The booking fee will be shown.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 4. Confirm your ride<\/strong><\/p>\n

Tap <\/span>Schedule<\/strong> to confirm, or choose <\/span>Call Now<\/strong> if you need immediate pickup.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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How do I add or update my credit card?<\/h4>\n<\/div>\n
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To update or add a new credit card, please do the following:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 1. Log in to your account<\/strong><\/p>\n

Open the app and log in with your credentials.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 2. Go to Account<\/strong><\/p>\n

Tap the <\/span>Account<\/strong> icon at the bottom right of the app.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 3. Open Payment Methods<\/strong><\/p>\n

On the Account screen, select <\/span>Payment Method<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Step 4. Add or remove a payment method<\/strong><\/p>\n

To <\/span>add<\/strong>, tap the <\/span>Add Payment<\/strong> button at the bottom of the screen.<\/span><\/p>\n

To <\/span>remove<\/strong>, tap the <\/span>three dots<\/strong> next to the payment method you want to delete.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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I did not receive a receipt.<\/h4>\n<\/div>\n
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You should receive a receipt sent to the email saved in your personal profile. The email is sent from <\/span>info@coloradodrivers.coop<\/span>. Please make sure to add this email to your safe list to prevent the email from going to spam.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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How do I report a problem or bug with the app?<\/h4>\n<\/div>\n
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To report a problem or bug with the app, please visit <\/span>this link<\/u><\/a> to submit your problem.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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What if I lost something in the car?<\/h4>\n<\/div>\n
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As a rider, you are responsible for any loss of personal belongings. If you lose something<\/p>\n

during your ride with DCC, you can take the following actions at your discretion:<\/p>\n